Terms & Conditions

TERMS & CONDITIONS

Last updated: September 9, 2026

OVERVIEW

This website is operated by Saraliva.

Throughout the website, the terms “Saraliva,” “we,” “us,” and “our” refer to Saraliva.

Saraliva offers this website, including all information, products, tools and services available through this website, to you conditioned upon your acceptance of these Terms & Conditions and the policies referenced herein.

By visiting our website, browsing our products, placing an order or otherwise using our services, you agree to be bound by these Terms & Conditions.

These Terms & Conditions apply to all users of the website, including browsers, customers and other visitors.

Please read these Terms & Conditions carefully before accessing or using our website.

If you do not agree with these Terms & Conditions, you should not use our website or purchase products from us.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products online.

Nothing in these Terms & Conditions is intended to exclude, restrict or waive consumer rights that cannot legally be excluded under applicable law.

1. BUSINESS INFORMATION

The website and online store are operated by:

Saraliva
Grebbeberg 6
2402 ZD Alphen aan den Rijn
The Netherlands

Chamber of Commerce (KvK): 97926507
VAT number: NL005297707B90

Email: info@sara-liva.com

2. ONLINE STORE TERMS

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your province, territory, state or country of residence, or that you have permission from a parent or legal guardian where legally required.

You may not use our website, products or services for any illegal, fraudulent or unauthorized purpose.

You must not use the website in a way that violates any applicable law or regulation.

You must not transmit:

- Viruses
- Malware
- Worms
- Malicious code
- Automated attacks
- Any other technology intended to damage, interfere with or disrupt our website or systems

A breach of these Terms & Conditions may result in suspension or termination of your access to our services.

3. GENERAL CONDITIONS

We reserve the right to refuse service, restrict access or cancel transactions where reasonably necessary, including in circumstances involving:

- Suspected fraud
- Abuse of our website
- Resale activity
- Payment problems
- Security concerns
- Violations of these Terms
- Violations of applicable law

This right will not be exercised in a manner prohibited by applicable consumer protection law.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission, except as permitted by applicable law.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that descriptions, photographs, measurements, sizes, colours and other product information displayed on our website are accurate.

However, colours and appearances may vary depending on:

- Your screen
- Device settings
- Lighting
- Photography
- Manufacturing variations
- Fabric characteristics

Minor differences that do not materially affect the nature, functionality or quality of a product do not necessarily constitute a defect.

For clothing products, customers should review any available sizing information before ordering.

Product availability is not guaranteed until your order has been accepted.

5. BABY AND CHILDREN'S PRODUCTS

Saraliva sells products that may be designed or marketed for babies and children.

Parents, guardians and caregivers are responsible for:

- Selecting products appropriate for the child's age and size
- Following product labels and care instructions
- Inspecting products before use
- Supervising children where appropriate
- Discontinuing use if a product becomes damaged or unsafe

Any specific safety warnings or instructions supplied with a product must be followed.

Nothing in this section limits any legal obligation or liability that cannot be excluded under applicable product-safety or consumer-protection law.

6. PRICES

Prices displayed on the website may be changed at any time before an order is completed.

The price applicable to your purchase will normally be the price shown during checkout when you submit the order.

Where applicable, taxes, shipping charges and other costs will be shown during checkout or otherwise disclosed before completion of the purchase as required by applicable law.

We reserve the right to:

- Change product prices
- Introduce promotions
- End promotions
- Change discount amounts
- Discontinue products

Changes will not retrospectively alter an already validly concluded order except where permitted or required by applicable law.

7. CURRENCY

Prices may be displayed in Canadian dollars or another currency depending on the configuration of our website and the customer's location.

Where your bank, card issuer or payment provider performs a currency conversion, it may apply its own exchange rate or fees.

Such third-party conversion charges are outside Saraliva's control.

8. ORDERS

Submitting an order constitutes an offer to purchase the selected products.

After you place an order, you may receive an automated confirmation email.

Where permitted by applicable law, an automated acknowledgement does not necessarily mean that we have accepted an order.

We may review an order before accepting or fulfilling it.

We may refuse or cancel an order where reasonably necessary, including where:

- Payment authorization fails
- We reasonably suspect fraud
- Customer or shipping information is incomplete or incorrect
- Purchase quantities suggest unauthorized commercial resale
- A product cannot legally be shipped to the destination
- There has been an obvious technical error

However, any right we may have to cancel an order is subject to mandatory consumer protection legislation applicable to the transaction.

In particular, we will not rely on these Terms to override a statutory obligation to honour an online contract where applicable law prevents a merchant from cancelling it.

9. PRICING AND WEBSITE ERRORS

We make reasonable efforts to ensure that product information and prices are correct.

Occasionally, our website may contain:

- Typographical errors
- Pricing errors
- Incorrect product information
- Incorrect promotions
- Incorrect availability information
- Technical errors

We may correct such errors when discovered.

Whether an order affected by an error can be modified or cancelled will depend on the circumstances and applicable consumer protection legislation.

Nothing in this section gives Saraliva a right to cancel a transaction where applicable law requires us to honour the agreed price or transaction.

10. ORDER LIMITATIONS AND RESALE

Saraliva primarily sells products for personal and household use.

We reserve the right to reasonably limit quantities purchased per:

- Customer
- Order
- Household
- Account
- Payment method
- Shipping address

We may refuse orders that reasonably appear to be placed for unauthorized commercial resale or fraudulent purposes.

11. CUSTOMER INFORMATION

You agree to provide accurate, complete and current information when placing an order.

This includes your:

- Name
- Email address
- Billing information
- Shipping address
- Telephone number where required
- Payment information

You are responsible for reviewing your shipping address before submitting your order.

If information supplied by you is incorrect, additional delivery or return costs may apply in accordance with our Refund & Return Policy and applicable law.

12. PAYMENT

Payment must be completed using one of the payment methods made available during checkout.

Payments may be processed by Shopify or third-party payment providers.

Saraliva does not ordinarily receive or store your complete payment card information.

Your payment provider may impose additional terms and conditions.

We reserve the right to withhold shipment until payment has been successfully authorized.

13. SHIPPING AND DELIVERY

We ship orders to supported locations in Canada.

Delivery dates and transit times displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

- Carrier delays
- Customs processing
- Weather
- Natural disasters
- Labour disruptions
- Transportation disruptions
- Incorrect customer information
- High-volume periods

Where applicable consumer law provides cancellation, refund or other rights when an order is not supplied within a prescribed period, those rights remain fully applicable.

Customers should contact us at info@sara-liva.com if an order has not arrived within the expected period.

14. INTERNATIONAL SHIPMENTS, CUSTOMS AND IMPORT CHARGES

Saraliva is established in the Netherlands and sells products to customers in Canada.

Depending on how an order is shipped and applicable customs rules, shipments may be subject to:

- Import duties
- Customs charges
- Sales taxes
- Brokerage fees
- Other government charges

Where such charges are not already collected during checkout, they may be payable by the recipient upon importation.

Where reasonably possible, applicable information about shipping charges and known charges collected by Saraliva will be disclosed before you complete your purchase.

Saraliva does not control charges independently imposed by customs authorities, governments, carriers or customs brokers.

15. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our separate Refund & Return Policy.

By purchasing from Saraliva, you acknowledge that you have had the opportunity to review that policy before completing your purchase.

Our voluntary return conditions do not restrict any mandatory rights you may have under applicable Canadian consumer protection legislation.

If there is a conflict between our voluntary Refund & Return Policy and a mandatory legal right, the mandatory legal right prevails.

16. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect products after delivery.

If you believe you have received a product that is:

- Defective
- Damaged
- Incorrect
- Materially different from what was ordered

please contact:

info@sara-liva.com

as soon as reasonably possible and provide your order number and, where appropriate, photographs of the issue.

We will assess the matter and provide an appropriate remedy in accordance with our policies and applicable law.

17. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer:

- Discount codes
- Promotional offers
- Free gifts
- Sale prices
- Limited-time offers

Unless otherwise stated:

- Promotions cannot be combined
- Discount codes have no cash value
- Promotions may have eligibility requirements
- Promotional periods may expire
- Discounts cannot normally be applied retrospectively to previous purchases

Any additional terms displayed with a promotion form part of that promotion.

Mandatory consumer rights remain unaffected.

18. OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to functionality, applications or tools supplied by third parties.

Examples may include:

- Shopify functionality
- Payment processors
- Social media integrations
- Analytics tools
- Marketing technologies

We do not necessarily control every aspect of these third-party services.

Your use of a third-party service may also be subject to that provider's terms and privacy policies.

19. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

These websites are independent from Saraliva.

We are not responsible for the content, privacy practices, products, security or operation of third-party websites, except to the extent liability cannot legally be excluded.

You should review the applicable terms and privacy policies before using third-party websites.

20. META, FACEBOOK AND INSTAGRAM

Saraliva may use services and technologies provided by Meta Platforms in connection with advertising on Facebook and Instagram.

Our use of personal information and technologies such as the Meta Pixel is explained in our Privacy Policy.

Meta's platforms and services are operated independently and may be subject to Meta's own terms and privacy practices.

21. CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS

If you voluntarily provide a review, comment, photograph, suggestion or other submission to Saraliva, you confirm that:

- You have the right to provide it
- It does not violate third-party intellectual property rights
- It is not knowingly false or misleading
- It does not contain unlawful or malicious content

Where you give us permission to publish content such as a review or photograph, you grant Saraliva a non-exclusive licence to use that content for the purposes communicated to you, subject to applicable privacy and intellectual-property laws.

We may remove content that is unlawful, fraudulent, abusive or otherwise violates these Terms.

22. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of the Saraliva website is owned by or licensed to Saraliva.

This may include:

- Brand names
- Logos
- Product photographs
- Graphics
- Designs
- Text
- Website layout
- Videos
- Marketing materials

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, commercially exploit or create unauthorized copies of protected Saraliva content without prior permission, except where permitted by applicable law.

23. PERSONAL INFORMATION

Our collection and processing of personal information is governed by our Privacy Policy.

The Privacy Policy explains, among other things:

- What personal information we collect
- Why we collect it
- How we use it
- When information may be shared
- How Shopify and Meta may be involved
- Your privacy rights

24. MARKETING COMMUNICATIONS

We may send promotional emails or other electronic marketing communications where you have provided consent or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails using the unsubscribe mechanism included in the communication.

Unsubscribing from marketing does not prevent us from sending transactional or service communications relating to your order.

25. PROHIBITED USES

You may not use our website or services:

- For unlawful purposes
- To commit fraud
- To infringe intellectual-property rights
- To impersonate another person
- To submit deliberately false information
- To distribute malware or viruses
- To interfere with website security
- To collect personal information about other users unlawfully
- To spam, phish or scrape our systems
- To circumvent security measures
- To perform unauthorized automated extraction of website content
- To engage in abusive or harmful conduct

We may restrict access where we reasonably believe these rules have been violated.

26. SERVICE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be:

- Available
- Uninterrupted
- Error-free
- Free from technical failures

We may temporarily suspend or modify website functionality for:

- Maintenance
- Security
- Updates
- Technical reasons

Nothing in this section affects legal rights relating to products already purchased.

27. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and its functionality are provided on an “as available” basis.

However, nothing in these Terms excludes or limits:

- Statutory warranties
- Consumer guarantees
- Product safety obligations
- Rights concerning defective goods
- Any other rights that cannot legally be waived or excluded

Any limitation in these Terms must therefore be interpreted subject to applicable mandatory consumer legislation.

28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Saraliva will not be responsible for indirect or consequential losses arising solely from use or inability to use our website where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude liability or statutory remedies that cannot legally be excluded in relation to:

- Defective products
- Product safety
- Fraud
- Gross negligence or intentional misconduct where applicable
- Mandatory consumer rights
- Other non-excludable legal obligations

29. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delays or failure to perform an obligation where performance is prevented by circumstances genuinely outside our reasonable control, subject to your mandatory legal rights.

Such circumstances may include:

- Natural disasters
- Extreme weather
- War
- Government action
- Epidemics
- Major transportation disruption
- Customs disruption
- Labour disputes
- Failure of essential communications infrastructure

Where such an event materially affects an order, we will take reasonable steps to communicate with you and find an appropriate solution.

30. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably suffered by Saraliva as a direct result of your unlawful use of our website or intentional violation of these Terms.

This provision does not require consumers to indemnify Saraliva for matters for which Saraliva is legally responsible.

31. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, we encourage you to contact us first at:

info@sara-liva.com

so that we can attempt to resolve the matter.

Nothing in these Terms limits a statutory or contractual right you may have to dispute a payment or request a chargeback through your card issuer or payment provider.

Fraudulent or knowingly false chargeback claims may be disputed using available transaction, delivery and communication records.

32. CANCELLATION RIGHTS FOR CANADIAN CONSUMERS

Consumer protection laws differ between Canadian provinces and territories.

Depending on where you live, you may have statutory rights to cancel an online purchase in certain situations, including where legally required information was not provided, you were not given an appropriate opportunity to review the transaction, or products were not delivered within legally prescribed periods.

Nothing in these Terms is intended to restrict those rights.

Where applicable Canadian federal, provincial or territorial consumer legislation grants you greater protection than these Terms, that legislation prevails.

33. ADDITIONAL TERMS FOR QUÉBEC CUSTOMERS

Consumers residing in Québec have rights under Québec's Consumer Protection Act concerning distance contracts and online purchases.

Where applicable, these may include requirements regarding:

- Information provided before purchase
- Written confirmation of the contract
- Delivery
- Cancellation
- Refunds
- Chargebacks

These Terms do not waive or restrict any mandatory protections provided by Québec law.

If any provision of these Terms conflicts with a mandatory Québec consumer protection requirement, the mandatory requirement prevails.

34. ADDITIONAL TERMS FOR OTHER CANADIAN PROVINCES AND TERRITORIES

Other Canadian provinces and territories may impose additional requirements concerning online consumer contracts.

This may include requirements regarding:

- Pre-contract disclosure
- Contract confirmation
- Delivery
- Cancellation
- Refunds
- Unfair business practices

Saraliva intends these Terms to operate subject to those mandatory requirements.

35. TERMINATION

These Terms remain effective while you use our website or services.

You may stop using the website at any time.

We may suspend or terminate your access where reasonably necessary if you:

- Materially breach these Terms
- Use the website unlawfully
- Commit or attempt fraud
- Threaten website security

Rights and obligations arising before termination remain unaffected.

36. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

If this is not possible, the relevant provision will be severed.

The remaining provisions will continue to apply.

37. NO WAIVER

If Saraliva does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver is valid only to the extent expressly provided.

38. ENTIRE AGREEMENT

These Terms & Conditions, together with applicable policies published on our website, including our:

- Privacy Policy
- Refund & Return Policy
- Shipping Policy
- Any specific promotional terms

constitute the terms governing your use of our website and purchases from Saraliva, subject to applicable mandatory law.

39. GOVERNING LAW

Saraliva is established in the Netherlands.

Subject to mandatory consumer protection laws applicable to you, these Terms and the relationship between you and Saraliva are governed by the laws of the Netherlands.

However, if you are a consumer residing in Canada, nothing in this governing-law provision deprives you of mandatory consumer protections that apply to you under the laws of your Canadian province or territory of residence.

Where applicable law gives you the right to bring proceedings in your local jurisdiction, these Terms do not remove that right.

40. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will be published on this website together with the date of the latest update.

Changes will apply prospectively unless applicable law permits otherwise.

Material changes will not retrospectively reduce rights relating to an order already concluded where doing so would violate applicable law.

41. CONTACT INFORMATION

Questions about these Terms & Conditions, our products or an order can be sent to:

Saraliva
Grebbeberg 6
2402 ZD Alphen aan den Rijn
The Netherlands

Email: info@sara-liva.com

Chamber of Commerce (KvK): 97926507
VAT number: NL005297707B90