Shipping Policy
2. Shipping Policy
SHIPPING POLICY
Last updated: September 9, 2026
At Saraliva, we aim to process and deliver your order as quickly and carefully as possible.
This Shipping Policy explains how orders are processed and shipped to customers in Canada.
1. WHERE WE SHIP
Saraliva currently ships to addresses within Canada.
Orders are shipped internationally from our fulfilment location or from one of our logistics or fulfilment partners.
Availability of delivery may depend on your exact location and the services offered by our shipping partners.
We reserve the right to restrict shipping to certain addresses or regions where delivery is not reasonably available, subject to applicable consumer protection law.
2. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment.
Business days are Monday through Friday, excluding applicable public holidays.
Processing times may be longer during:
- Sales
- Product launches
- Holiday periods
- High-volume periods
- Unexpected supply disruptions
Estimated processing times are separate from the estimated shipping time.
Once your order has entered the fulfilment or shipping process, we may no longer be able to change:
- The shipping address
- Products
- Sizes
- Colours
- Quantities
- Other order information
If you notice an error, please contact us as soon as possible at:
We cannot guarantee that changes can still be made after an order has been submitted.
3. DELIVERY TIMES
Estimated delivery times may be displayed:
- On the relevant product page
- During checkout
- In your order confirmation
- In your shipping confirmation
Delivery times are estimates unless expressly stated otherwise.
Actual delivery times may vary due to:
- Shipping destination
- Carrier delays
- Customs clearance
- Weather
- Public holidays
- Peak shipping periods
- Transportation disruptions
- Other circumstances outside our reasonable control
Where applicable consumer law provides you with rights if delivery does not occur within a legally required period, those rights remain unaffected.
4. SHIPPING COSTS
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.
The cost of shipping may depend on factors including:
- Order value
- Package size
- Weight
- Destination
- Shipping method
- Carrier rates
We may offer free shipping promotions from time to time.
Any minimum order value or other terms for free shipping will be clearly displayed as part of the applicable promotion.
5. REMOTE AREAS
Certain Canadian addresses may be classified as remote or extended-delivery locations by shipping carriers.
This may include certain locations in:
- Yukon
- Northwest Territories
- Nunavut
- Rural areas
- Other destinations classified as remote by the carrier
Shipping charges for these locations will normally be calculated or disclosed during checkout where possible.
In exceptional circumstances, a carrier may identify an additional shipping charge only after an order has been submitted.
If this occurs, we will contact you before shipping.
You may then choose to:
- Pay the additional shipping charge; or
- Cancel the affected order for a full refund
We will not impose an undisclosed additional shipping charge without giving you the opportunity to accept or decline it.
6. PO BOXES
Delivery to PO Boxes may be unavailable for certain shipping methods or carriers.
Where delivery to a PO Box is not possible, we may contact you to request an alternative physical delivery address.
Additional charges may apply to certain PO Box or remote-area deliveries if disclosed before shipment and accepted by you.
7. SHIPPING CARRIERS
Saraliva may use different international and Canadian shipping carriers or logistics providers depending on:
- Your location
- The size of your order
- Available shipping services
- Delivery speed
- Operational requirements
The carrier used for your shipment may therefore vary from order to order.
8. TRACKING INFORMATION
Where tracking is available, we will normally provide a tracking number or tracking link after your order has been dispatched.
Please allow some time after receiving your shipping confirmation for tracking information to become active.
Tracking information is provided by the applicable carrier and may not always update immediately.
9. CUSTOMS, DUTIES AND IMPORT TAXES
Because Saraliva is established in the Netherlands and ships products to customers in Canada, your order may be considered an international shipment.
Depending on the shipment, destination and applicable rules, an order may be subject to:
- Canadian import duties
- GST/HST
- Provincial sales taxes
- Customs charges
- Brokerage fees
- Other import-related charges
Where Saraliva collects these charges at checkout, this will be shown before you complete your purchase.
If duties, taxes or customs charges are not collected during checkout, they may be charged to you by the carrier, customs authority or another third party when the shipment enters Canada.
Such externally imposed charges are not controlled by Saraliva.
10. CUSTOMS DELAYS
International shipments may be inspected or delayed by customs authorities.
Customs processing is outside Saraliva's direct control.
We are therefore unable to guarantee the amount of time a parcel may spend in customs.
However, this does not affect any statutory rights you may have if your order is not delivered within a period required by applicable consumer protection legislation.
11. DELIVERY ADDRESS
You are responsible for entering a complete and accurate shipping address during checkout.
Please carefully check:
- Recipient name
- Street address
- House or apartment number
- Postal code
- Province
- Telephone number where requested
If an order cannot be delivered because the address supplied by the customer was incorrect or incomplete, additional delivery or return costs may apply, where permitted by law.
If you notice an address error, contact:
as soon as possible.
We cannot guarantee that an address can be changed once fulfilment has begun.
12. FAILED DELIVERY OR UNCLAIMED PARCELS
If a carrier cannot deliver an order, it may:
- Attempt redelivery
- Leave instructions for collection
- Deliver the parcel to a pickup location
- Return the parcel to the sender
Customers are responsible for following reasonable carrier instructions regarding delivery or collection.
If an order is returned because:
- The customer refused delivery without a statutory or contractual basis
- The parcel was not collected
- An incorrect address was supplied
- Delivery repeatedly failed due to circumstances attributable to the customer
reasonable shipping and return costs may be deducted from any refund where permitted by applicable law.
13. LOST OR MISSING PACKAGES
If tracking indicates that your order has not arrived or appears to have been lost, please contact us at:
We will review the shipment and, where appropriate, contact the relevant carrier.
We do not automatically consider our responsibility to have ended simply because a parcel has been handed to a carrier.
Where applicable law requires Saraliva to ensure that purchased goods are delivered to the customer, we will comply with that obligation.
Depending on the circumstances, an appropriate solution may include:
- Carrier investigation
- Replacement
- Refund
- Another remedy required by applicable law
14. PACKAGES MARKED AS DELIVERED
If tracking states that a parcel has been delivered but you cannot find it, please first:
- Check around the delivery location
- Check with other household members
- Check with neighbours where appropriate
- Check any safe location identified by the carrier
- Contact the carrier for additional delivery information
Then contact us at:
so we can review the situation.
Whether Saraliva is responsible for a package reported as stolen after confirmed delivery will depend on the circumstances and applicable law.
Nothing in this policy removes any mandatory consumer right.
15. DAMAGED PACKAGES
The external shipping package may occasionally sustain minor cosmetic damage during transportation.
Minor damage to external packaging that does not affect the product itself does not necessarily mean that the product is defective or damaged.
However, if the product itself arrives damaged, defective or unusable, please contact us promptly at:
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the parcel or packaging where relevant
Claims relating to damaged or defective products will be handled in accordance with our Refund & Return Policy and applicable consumer law.
16. DELIVERY DELAYS
If your delivery is delayed, please contact us and we will assist where reasonably possible.
Applicable provincial consumer legislation may give customers additional cancellation or refund rights where an online purchase is not delivered within a prescribed period.
These statutory rights take priority over this policy.
17. ORDER CANCELLATION BEFORE SHIPMENT
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet entered fulfilment, we may be able to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
You may then be able to return an eligible item in accordance with our Refund & Return Policy.
This does not limit statutory cancellation rights under applicable Canadian consumer protection law.
18. SHIPPING PROMOTIONS
We may offer temporary shipping promotions such as:
- Free shipping
- Reduced shipping
- Promotional shipping thresholds
The specific conditions displayed with the promotion will apply.
Shipping promotions:
- May have a minimum order value
- May be limited geographically
- May exclude certain products
- May be withdrawn or changed for future purchases
Changes will not retrospectively alter shipping charges already agreed for a completed order.
19. INTERNATIONAL RETURNS
Returns by Canadian customers are international returns because Saraliva is established in the Netherlands.
Unless the return concerns a defective, damaged or incorrectly supplied product, or applicable law requires otherwise, the customer is responsible for return shipping costs.
Please do not send a return to the business address or any other address without first requesting return instructions.
See our Refund & Return Policy for complete return conditions.
20. CANADIAN CONSUMER RIGHTS
Consumer protection legislation varies between Canadian provinces and territories.
Nothing in this Shipping Policy is intended to exclude or limit:
- Mandatory delivery rights
- Cancellation rights
- Refund rights
- Rights relating to lost goods
- Rights relating to damaged or defective products
- Other consumer protections that cannot legally be waived
If this Shipping Policy conflicts with applicable mandatory consumer law, the mandatory law prevails.
21. CONTACT INFORMATION
For shipping questions or problems with an order, please contact:
Saraliva
Grebbeberg 6
2402 ZD Alphen aan den Rijn
The Netherlands
Email: info@sara-liva.com
Chamber of Commerce (KvK): 97926507
VAT number: NL005297707B90