Privacy Policy
PRIVACY POLICY
Last updated: September 9, 2026
Saraliva (“Saraliva,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, purchase products from us, communicate with us, interact with our advertisements, or otherwise use our services.
This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, provincial privacy legislation.
1. WHO WE ARE
Saraliva is an online retailer offering clothing and related products.
Our business details are:
Saraliva
Grebbeberg 6
2402 ZD Alphen aan den Rijn
The Netherlands
Chamber of Commerce (KvK): 97926507
VAT number: NL005297707B90
Email: info@sara-liva.com
For questions or requests concerning privacy or personal information, you may contact our Privacy Officer at:
Privacy Officer – Saraliva
Email: info@sara-liva.com
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies when you:
- Visit or use our website
- Browse or purchase products from Saraliva
- Create or use a customer account
- Subscribe to marketing communications
- Contact our customer service
- Participate in promotions, surveys, or other activities
- Interact with our advertisements on platforms such as Facebook or Instagram
- Otherwise provide personal information to us
3. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Saraliva.
A. Information You Provide Directly
We may collect information such as:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account information
- Order information
- Products purchased or considered
- Customer service communications
- Returns and refund information
- Marketing preferences
- Information you voluntarily provide when contacting us
When you place an order, payment information may also be processed by Shopify and the applicable payment service provider.
Saraliva does not ordinarily receive or store your complete payment card details.
B. Order and Commercial Information
When you purchase or interact with products on our website, we may collect information regarding:
- Products viewed
- Products added to your cart
- Products purchased
- Order value
- Discounts used
- Purchase history
- Shipping status
- Returns
- Refunds
- Customer preferences
We use this information to process transactions, provide customer service and improve our products and services.
C. Information Collected Automatically
When you visit our website, certain information may automatically be collected through cookies, pixels and similar technologies.
This may include:
- Internet Protocol (“IP”) address
- Browser type
- Device type
- Operating system
- Approximate location derived from your IP address
- Pages visited
- Products viewed
- Referring website
- Date and time of visits
- Actions taken on the website
- Shopping cart activity
- Purchase activity
- Advertising interactions
We may use this information to operate our website, understand customer behaviour, measure advertising performance and improve our services.
4. SHOPIFY
Our online store is hosted through Shopify.
Shopify provides the e-commerce infrastructure that enables us to display products, process orders, administer customer information and operate our online store.
When you use our website or purchase from us, personal information may therefore be processed by Shopify on our behalf or independently where applicable.
Shopify and its service providers may process information in Canada, the United States or other countries.
The processing of personal information by Shopify is also subject to Shopify's own applicable privacy policies.
5. META PIXEL, FACEBOOK AND INSTAGRAM
We use advertising and analytics technology provided by Meta Platforms, including the Meta Pixel, in connection with Facebook and Instagram advertising.
The Meta Pixel may collect information concerning your interaction with our website, including, depending on your activity:
- Pages or products viewed
- Products added to your shopping cart
- Checkout activity
- Purchases
- Browser and device information
- IP address
- Advertising identifiers
- Information concerning how you reached our website
We use this information to:
- Measure the effectiveness of advertising campaigns
- Understand how customers interact with our advertisements and website
- Create or measure advertising audiences
- Display advertisements that may be more relevant to users
- Improve our marketing activities
Meta may process the information it receives in accordance with its own privacy policies.
Where applicable law requires your consent before advertising or profiling technologies are activated, we will seek such consent through the privacy or cookie controls available on our website.
You may also be able to manage advertising preferences directly through Facebook, Instagram, your browser, or your device settings.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels and similar technologies.
Cookies are small data files that are stored on your device when you visit a website.
We may use:
Essential Cookies
These cookies are required for the website to function properly and may be used for purposes such as:
- Maintaining your shopping cart
- Processing checkout
- Maintaining website security
- Remembering essential website preferences
Analytics Cookies
These technologies help us understand how visitors use our website so that we can improve its functionality and performance.
Advertising Cookies and Pixels
These technologies may be used to measure advertisements and deliver advertising that is more relevant to you.
This may include technologies associated with Facebook and Instagram through Meta.
Where required by applicable law, non-essential tracking or profiling technologies will be subject to the appropriate consent or privacy controls.
You may also block or delete cookies using your browser settings. Please note that blocking certain cookies may affect the functionality of our website.
7. WHY WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
- Operating our website
- Processing and fulfilling orders
- Processing payments
- Delivering products
- Communicating regarding your order
- Providing customer support
- Processing returns and refunds
- Preventing fraudulent transactions
- Maintaining website and account security
- Improving our products and website
- Understanding how customers use our services
- Measuring the effectiveness of advertising
- Conducting analytics
- Personalizing the shopping experience
- Sending marketing communications where permitted
- Displaying or measuring advertising
- Complying with legal obligations
- Establishing, exercising or defending legal claims
We aim to collect only personal information that is reasonably necessary for the purposes for which it is collected.
8. CONSENT
Where required by applicable privacy legislation, Saraliva obtains your consent before collecting, using or disclosing personal information.
The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.
Consent may be express or, where legally permitted, implied from your actions.
For example, when you provide your shipping address when placing an order, you consent to our use of that address for the purpose of processing and delivering your order.
Where express consent is legally required, we will request it separately.
You may withdraw your consent where permitted by law by contacting us at:
info@sara-liva.com
Withdrawal of consent does not affect processing that occurred before consent was withdrawn and may affect our ability to provide certain services to you.
9. MARKETING COMMUNICATIONS
If you have agreed to receive promotional emails or other marketing communications from Saraliva, we may contact you regarding:
- Products
- Promotions
- Discounts
- Special offers
- New collections
- Other Saraliva news
You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.
Even if you unsubscribe from promotional communications, we may still send non-promotional communications necessary to administer your orders, customer account, returns, refunds, or other transactions.
10. HOW WE DISCLOSE PERSONAL INFORMATION
We do not sell personal information in the ordinary meaning of selling customer lists or personal details for money.
We may, however, disclose personal information where necessary to operate our business.
Recipients may include:
Shopify
For operation of our online store, customer accounts, checkout, order management and related e-commerce services.
Payment Providers
For processing payments and preventing fraudulent transactions.
Shipping and Fulfilment Providers
For packaging, shipping and delivering customer orders.
This may require us to provide information such as your name, address, email address, telephone number and order details.
Meta
Information may be disclosed or transmitted through the Meta Pixel and related advertising technologies for advertising, analytics and measurement purposes, subject to applicable privacy requirements.
IT and Technical Service Providers
We may work with service providers that assist us with website hosting, security, analytics, communications or other technical services.
Professional Advisers
Where necessary, information may be disclosed to accountants, legal advisers, consultants or other professional service providers.
Authorities and Legal Requirements
We may disclose personal information where we reasonably believe disclosure is required:
- By applicable law
- By a court order
- In response to a lawful request from an authority
- To prevent or investigate fraud
- To protect the rights, safety or property of Saraliva, our customers or others
- To establish, exercise or defend legal claims
Business Transactions
If Saraliva undergoes a merger, acquisition, financing, restructuring or sale of all or part of its business, personal information may be transferred as part of the transaction, subject to applicable privacy laws.
11. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Saraliva is established in the Netherlands, while our customers may be located in Canada.
We also use service providers, including Shopify and Meta, that may process information in Canada, the United States, the European Union or other jurisdictions.
As a result, your personal information may be transferred to, processed in or stored outside the Canadian province or country in which you reside.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may, where legally permitted, be accessible to courts, law enforcement agencies or government authorities in that jurisdiction.
We take reasonable steps to ensure that third-party service providers processing personal information on our behalf provide an appropriate level of protection.
12. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
- Processing and administering orders
- Providing customer service
- Maintaining business and accounting records
- Preventing fraud
- Resolving disputes
- Enforcing agreements
- Complying with tax, accounting and other legal obligations
Different categories of information may therefore be retained for different periods.
Once personal information is no longer reasonably required, we may delete, destroy or anonymize it, subject to applicable law.
13. SECURITY
We take reasonable administrative, technical and organizational measures designed to protect personal information against:
- Loss
- Theft
- Unauthorized access
- Unauthorized disclosure
- Unauthorized use
- Modification
- Destruction
We also rely on security measures implemented by service providers such as Shopify.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
14. PRIVACY INCIDENTS
If we become aware of unauthorized access, disclosure, loss or other misuse of personal information, we will assess the incident and take reasonable steps to contain and investigate it.
Where applicable privacy legislation requires us to notify affected individuals or a privacy regulator of a breach, we will do so in accordance with the applicable legal requirements.
15. YOUR PRIVACY RIGHTS
Depending on where in Canada you reside and the privacy law applicable to your information, you may have rights including the right to:
- Request information regarding personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent, where processing is based on consent
- Ask questions regarding how personal information is used or disclosed
- Challenge our compliance with applicable privacy requirements
- Submit a complaint regarding our handling of your personal information
Additional rights may apply under provincial legislation.
To exercise a privacy right, contact:
Privacy Officer – Saraliva
info@sara-liva.com
We may need to verify your identity before processing your request.
We will respond within the time period required by applicable law.
Certain information may not be provided or deleted where we are legally permitted or required to retain it.
16. ADDITIONAL INFORMATION FOR QUÉBEC RESIDENTS
If you reside in Québec, additional rights and requirements may apply under Québec privacy legislation.
Where applicable, Québec residents may have rights including:
- Accessing personal information held about them
- Requesting correction of inaccurate personal information
- Withdrawing consent in circumstances permitted by law
- Requesting information regarding how their personal information is processed
- Requesting information regarding certain disclosures of their information
- Requesting that certain personal information be deleted or de-indexed where the applicable legal requirements are satisfied
- Filing a complaint regarding the processing of their personal information
Where we use technology that includes functions capable of identifying, locating or profiling individuals, we will provide the information and choices required by applicable Québec privacy legislation.
The individual responsible for the protection of personal information at Saraliva may be contacted at:
Privacy Officer – Saraliva
Email: info@sara-liva.com
17. CHILDREN'S PRIVACY
Our website and products are intended to be purchased by adults.
Although Saraliva may sell products intended for babies or children, our website is not directed toward children for the purpose of collecting personal information from them.
We do not knowingly collect personal information directly from children without any consent required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact:
info@sara-liva.com
We will review the request and take appropriate action where required.
18. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Those third parties operate independently from Saraliva and may have their own privacy policies.
We are not responsible for the privacy or security practices of third-party websites or services.
We recommend reviewing the privacy policy of any external website you visit.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website or technologies
- Changes to our service providers
- Changes to applicable legal requirements
The current version will be published on our website together with the date on which it was last updated.
Where required by applicable law, we will provide appropriate notice of material changes.
20. QUESTIONS, REQUESTS AND COMPLAINTS
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a complaint regarding the manner in which Saraliva processes your personal information, please contact us:
Saraliva
Attn: Privacy Officer
Grebbeberg 6
2402 ZD Alphen aan den Rijn
The Netherlands
Email: info@sara-liva.com
KvK: 97926507
VAT: NL005297707B90
We will review privacy-related requests and complaints and respond in accordance with applicable privacy legislation.
If you are not satisfied with our response, you may also have the right to submit a complaint to the relevant Canadian federal or provincial privacy regulator.